TERMS OF SERVICE

1. Service Description

Mayhem Videos provides custom SFX/VFX video production services. By placing an order, you engage our team of visual effects artists to create a personalized video based on materials you provide.

2. Content Ownership & Rights

You confirm that all photos, videos, or other materials you upload are legally yours to use and you have the full right to grant us a license to use them for the purpose of fulfilling your order. You retain ownership of your original uploaded materials.

3. Non-Refund Policy

All sales are final and non-refundable once production begins. Production begins within hours of payment confirmation. If we are unable to complete your order due to technical issues on our end, we will offer a full refund or a redo at no cost.

4. Delivery Timeline

Standard delivery is within 48 hours. Complex or HD/4K orders may take up to 72 hours. Rush delivery is not currently available. You will receive an email with a download link when your video is ready.

5. Marketing & Portfolio Use

With your permission (indicated during checkout), Mayhem Videos may feature the final video in our portfolio, social media, or marketing materials. You may opt out of this at any time by emailing us.

6. Prohibited Content

You may not submit materials that are illegal, defamatory, obscene, or infringe on third-party intellectual property rights. We reserve the right to refuse any order at our discretion.

7. Contact

Questions? Email us at [email protected]